39 Studio, we offer worldwide delivery. For both local and international shipping Aramex and FedEx is our shipping partner. Your purchase will be shipped to you within 5 – 7 working days from the day we receive the payment. You can track your shipment by visiting www.aramex.com and www.fedex.com/ae and entering your tracking number.
We process and ship all our orders 6 days a week, with the exception of Fridays and United Arab Emirate Public holidays. Please note, that there are no exchanges or returns on all online orders.
If you have any further questions, please feel free to drop us an email at firstname.lastname@example.org or email@example.com.
We want our customers to be completely happy with their purchase from us. We can assure our customers that all of our stock is checked prior to posting, firstly by the manufacturer and then by us.
We do however realize that it is difficult to judge the sizing or fit of clothing when purchasing online, so we are happy to accept returns or exchanges but only ONCE on all of our merchandise within 7 working days of purchase. This allows ample time to make sure your purchase is suitable.
To return your item, please email us at firstname.lastname@example.org straightaway after on receipt of your order, and we will send you full details on how to return your item. Any requests for exchanges received after 7 working days of your order date will be refused.
Returned merchandise must be received in perfect condition and in the original packaging with any labels still attached. Please try your garment on over clothing.
Any change items which have signs of wear, fragrance smells or that are damaged or received without the original packaging will not be accepted.
NO EXCHANGE, NO REFUND, we will change the item(s) ONLY ONCE.
39 STUDIO is not responsible for wear and tear of items caused by customers purchasing the incorrect size.