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OPEN    |    10AM – 5PM    |    SATURDAY – THURSDAY

Shipping Policy

39 Studio / Shipping Policy


The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [ADD TO CART] button. Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your payment card. Please note that while the website lists only available products, there may be occasions due to circumstances beyond 39 Studio’s control, where the product is not available. In this case a latest delivery, where applicable, will be communicated to you or an immediate refund of any unavailable goods made. Unless otherwise notified, 39 Studio’s acceptance of your order occurs when you receive an email notifying you that we have dispatched the Products as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside 39 Studio ‘s control, which may result in you having not received that email in a timely manner. If you require any information regarding your order, please contact Customer Care on +971 4 397 1116 or +971 50 569 8888 and email us at info@39-studio.com or customerservice@39-studio.com during our mall hours of 10:00 am – 10:00 pm every Saturday to Sunday, 10:00am – 11:30pm Thursday to Friday (GMT+4).

39 Studio may not accept your order if:

1) An item you have ordered is out of stock.

2) We are unable to obtain authorization for your payment. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.



When you make a purchase through the 39 Studio website, you are offering to buy Product for the price stated, subject to these Terms. All orders are subject to acceptance and availability.



At the 39 Studio website your card will be charged in AED Dirhams or US Dollar. 39 Studio offers its customers the Cash On Delivery (COD) system for the delivery fees, which means that you will be charged for the items purchased plus shipping cost and any import duty and tax liable as part of your order.



Payment will be debited and cleared from your account upon dispatch of your order from the 39 Studio website. You confirm that the payment card that is being used is yours or that you have been specifically authorized by the owner of the payment card to use it. All payment cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, 39 Studio will not be liable for any delay or non-delivery. All Payment card transactions on the Website are processed using a secure online payment gateway through PayPal and MasterCard, which encrypts your card details in a secure host environment. All reasonable care, as it is in 39 Studio’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, 39 Studio cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

Required Statements to be added on this section are as follows:

  • 39-studio.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
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